They developed an intelligent bot that helps citizens report problems or needs with services in homes and neighborhoods.

Guanajuato, Gto., May 22. 2017.- Students Rodolfo Ferro Pérez, of the degree in Mathematics and Ricardo Mirón Torres, of the degree in Administrative Information Systems, of Campus Guanajuato, obtained the first place in the CFOX 2017, held from May 19-21, in the Centro Fox facilities. In the event, the students competed with more than 100 teams from all the Mexican republic.

The team CitizenBot conquered the first prize with a project which proposed the creation of an intelligent bot, with which the citizens can report problems or needs of their homes and neighborhoods, related with water, light, road problems services, among others. "Alan" is the name of the bot, although its potential goes beyond answering the city calls, since it complies the information of heat maps that intelligently detect indicators to identify potential zones where concentrates the most needs and make an efficient and punctual investment to solve the city needs.

The CitizenBot relies on a service that, through requests from users of social networks, it creates a unique follow up code for the request which is stored in a data base and with metadata when the request or complain is made, it creates heat maps to visualize and model the behavior of the requests, then, it applies machine learning and identifies potential zones with attention lag to create immediate actions that solve the problem. The advantages of the project rely on its easy use and access, as well as the use of third parties such a service providers, which minimizes the cost of data storage and services.

The winning development uses available information from social networks and uses the best avantgarde techniques such as machine learning, artificial intelligence and data modeling. The business model of this project, is based on the platforms Bot-as-a-Service (BaS), whose main feature is its efficiency in costs and operation. This proposal is characterized for being a low cost, sustainable and open solution.

It was important for the project to use the mathematic modeling, through which the results obtained from the heat map, as well as the learning techniques of the machine that were used. In addition, it uses classification algorithms which can identify zones that require more attention, this can make the project grow in the future, because it allows data storage, which can be trained and allow the bot to learn autonomously and make intelligent decisions based in the natural processing of the language and image processing, which implies to use artificial intelligence in the bot.

The winners received the recognition from the organizers and an economic support, in addition of hosting and scholarships to attend the Campus Party 2017. Ricardo and Rodolfo, previously participated and won in other contests, such as the 1st Contest "Mi Proyecto de vida" and the 6th Contest DCEA-Innova-Crea of the University of Guanajuato, as well as several technology projects oriented to health and society topics.

Today, the actively participate in the project "Smart and connected cities for a better life", advised by the professors and researchers, Dr. Edgar René Vázquez González, of the University of Guanajuato and Dr. Hugo A. Mitre Hernández, of the Mathematics Research Centre.

Through these achievements, the University of Guanajuato reaffirms as the leading institution in the state, in the development of its students committed to the sustainable development and environment, that propose solutions based in innovation, science and technology to create better life conditions for all citizens.